At BBWW Scentique, your satisfaction is our top priority. If for any reason you are not completely happy with your purchase, we offer a 4-day return policy to ensure a smooth and secure shopping experience.

1. Eligibility for Returns

To be eligible for a return:

Items must be returned within 4 days of delivery.

The product must be unused, unopened, and in its original packaging.

Proof of purchase (order confirmation or receipt) is required.

2. Non-Returnable Items

For hygiene and safety reasons, the following cannot be returned:

Opened or used perfumes.

Products without original packaging.

Sale or promotional items (unless defective).

3. Return Process

Contact our customer service team within 4 days of receiving your order.

Our team will provide return instructions and shipping details.

Customers are responsible for return shipping costs (unless the item is defective or incorrect).

4. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection.

Approved refunds will be processed to your original payment method within 7–10 business days.

Shipping charges are non-refundable.

5. Damaged or Wrong Items

If you receive a defective, damaged, or incorrect product, please contact us immediately with details and photos. We will arrange a replacement or a full refund at no extra cost.

6. Exchanges

At this time, we only offer replacements for damaged or incorrect items. For other cases, please follow the return and refund process.

Need Help?

If you have any questions about our Return & Refund Policy, please contact our support team—we’re here to assist you.